Refund Policy
Last updated: October 2, 2026
1. Custom (Made-to-Measure) Orders
Because custom garments are made specifically to your measurements and preferences, they generally can't be cancelled once stitching has begun, and are not eligible for refund or exchange except where the finished garment doesn't match the confirmed order (wrong fabric, wrong design, or a fit issue caused by our own measurement error rather than measurements you provided). If you'd like to cancel before work begins, contact us as soon as possible. A full or partial refund may be possible depending on how far along the order is.
2. Ready-Made Items
Ready-made items may be exchanged within 3 days of pickup or delivery, provided the item is unworn, unwashed, and in its original condition with tags attached. We're happy to offer an exchange or store credit in these cases; cash refunds are considered on a case-by-case basis.
3. Deposits
Deposits paid to begin a custom order are non-refundable once work has started, as they cover fabric and labor already committed to your order.
4. Defects or Errors on Our Part
If there's a genuine defect or we made an error against what was confirmed with you, let us know within 3 days of receiving your order. We'll repair, remake, or refund the affected item at our discretion.
5. How to Request a Refund or Exchange
Contact us directly through the details on our Site with your order reference and a description of the issue. We'll respond and let you know the next steps.
This is a general template and not a substitute for legal advice specific to your business. Consider having it reviewed by a lawyer familiar with Nepali consumer protection law.